Terms and Conditions for One-to-One Facilitation Programmes

The free 30-minute Clarity Call is available to anyone interested and can be booked using the Calendly application. Booking a Clarity Call does not imply any commitment by the parties involved. This call aims to uncover the present situation and collect enough information to decide if we can work together.

All 1-to-1 (individual) coaching services are based on a Personal Development Counselling Agreement containing the description of the purchased facilitation package, its conditions and the mutually agreed goal of the facilitation process.

All services are delivered online.

The first session is free of charge if the Client steps back from the programme: If Clients decide to stop the facilitation process after the first session, the session is a gift and there is no payment requirement for this session. Also, the Clients do not need to justify their decision. However, I am happy to get feedback to help me improve my services. For this reason, all payments are requested after the first session, no matter the type of programme.

If the Parties achieve the goal set in the Agreement in fewer sessions than agreed initially, the Client can use the remaining sessions to achieve other personal development goals or may decide to be refunded for the unused sessions. The average price per session will remain the original price per session of the purchased facilitation package.

If further sessions are needed to achieve the goal and the Client decides to continue the programme additional individual sessions can be purchased at the same average session price as in the initially purchased package.

Both the Client and the Counsellor can decide to stop the facilitation programme at any time and terminate the Agreement based on the conditions set in the Agreement. However, if the Client decides to step back the coaching process after the 2nd session, no refund will be made for the already delivered sessions. Depending on the reasons for stepping back invoked by the Client, the price of the already consumed sessions might be recalculated based on the average session price of a shorter programme. The remaining amount will be refunded in a maximum of 5 working days.

The Coach makes no guarantees or warranties of any kind, express or implied, concerning the results of the agreed programme as the result also depends on the Client's sincerity, involvement, commitment, readiness to change and actions.

Payment can be done by bank transfer or online card payment using Stripe. The Client receives the bank account information or payment link with the invoice.